Product Service
Regular maintenance and servicing is essential to ensure you enjoy optimal availability of your vacuum equipment and assure it provides a long service life. If unplanned downtime nevertheless occurs, it is important to find a quick solution.
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Standardized or customized service solutions
With our product service, we always offer you the right service solution for our entire product portfolio.
We have comprehensive service options available for all Pfeiffer products. Also, we are continually expanding our product-specific service options. For more information, simply use our online Service Request.
Selection of service options for:
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Maintenance
To extend the life time of your product
Product maintenance is undertaken in up to 3 consecutive stages*. Our declared goal is to provide maximum transparency about any work that we recommend or undertake. We also want to ensure your products are optimally maintained and reach their full service life as a result.
* Deviations may apply depending on the type of pump.
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Employee servicing a turbopump
Repair
We embrace the same standards throughout the world! This is why we have qualified over 50 service locations worldwide in order to satisfy our high quality expectations. We offer you first-class support even on site that leaves no aspect out of consideration and guarantees perfect service quality, and which naturally includes not only fault analysis and a service report but also the use of genuine Pfeiffer parts and tools.
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Employee repairing a scroll pump
Exchange
When things have to happen fast
Pfeiffer's exchange program is the alternative to regular maintenance or repairs. We supply you with a fully overhauled pump whose performance data match your pump. In return, we overhaul your used pump, which then becomes part of our exchange pool. Pfeiffer provides you with a 12-month warranty for your exchange product*.
* Exchange units are refurbished products that have been used before and may show signs of use, but meet the technical specifications of a new product. Pfeiffer reserves the right to charge for misdeclared, missing or economically unrepairable products.
Working exchange
A working exchange is the fast alternative to level 3 maintenance. Downtime is greatly reduced since you receive a comparable fully overhauled product in exchange for your up-and-running device that is to be serviced. Delivery is made immediately. You then have 4 weeks’ time to send your faulty device to Pfeiffer.
The product you receive is technically state-of-the-art and comes with a full 12-month warranty.
Standard exchange
Standard exchange reduces your downtime if your pump stops working at any time. Similarly to a working exchange, you will receive a comparable fully overhauled device and have 4 weeks’ time to send us your faulty unit.
The product you receive is technically state-of-the-art and comes with a full 12-month warranty.
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